Return Policy

Returns & Exchanges

Every INGA piece begins as a single idea, brought to life by hand at our atelier. Our head designer works from her own sewing table, cutting, stitching, and finishing each bag individually rather than producing from a template. Because every piece is made to order and exists as one of one, it cannot be replicated, replaced, or exchanged once created.

For this reason, all sales are final. We do not accept returns, exchanges, or offer store credit.

Each piece is inspected with care before it leaves our atelier, to ensure it arrives exactly as intended.

Damaged or Defective Items

In the rare instance that a piece arrives damaged or defective, please contact us within 7 days of delivery at ingadesign.orders@gmail.com with your order number and photos of the issue. Our team will review and advise on next steps.

Repairs

Should a crystal loosen or a piece become damaged after delivery, we are here to help. Please reach out to us at ingadesign.orders@gmail.com with your order number and photos, and our team will work with you to have it repaired.